Tracking failed hard drives in transit becomes a nonissue. Retaining physical possession of a failed hard drive is an effective way to help ensure the security of classified, proprietary, or sensitive data.Ĭomplete Control - By keeping failed hard drives in-house, you decide how and when to dispose of your data, on your own terms. Greater Security - Your sensitive data and hard drive never have to leave your control. You can add this service to your warranty from the services section when configuring your order online. Keep Your Hard Drive (KYHD) warranty add-on is available to Dell ProSupport customers at the point of sale to retain control over your sensitive data. How to Contact Dell if you already purchased Data Recovery Services from Dell:Ĭontact Dell for Data Recovery Service - Contact Us Other activities such as installation, uninstallation, relocation, preventative maintenance, training assistance, remote administration, or any activities or services that are not listed in the Service Description.Īvailability of direct third-party products or product versions that are not supported by the manufacturer, vendor, or partner. This service provides a data recovery attempt using a clean room lab, if necessary, to attempt data recovery. Guarantee that all the customer's data will be recovered. Services for the term of the contract as indicated on the invoice.Īccess to the Dell Data Protection portal, a secure, password-protected online resource that is used to monitor the status of your data recovery. Once the data is recovered, the media remains with the customer at no additional charge. The approved media depends on the size of the recovered data and is determined by the Data Recovery Team unless the customer makes a special request. Fulfillment is at the Partner's discretion depending on the quantity of recovered data.
Recovered data that is provided to the customer using an external USB Memory Stick, USB hard drive, or CD. Use of class 100 clean room lab, if necessary, to rebuild the drive in order to recover data.
Dell continues to provide support for all Dell products that have an active Data recovery services warranty.Īttempt to recover data from failed hard drives within the warranty period. This article provides you with information about what is in service and how to receive support on Products that are covered with the data recovery services. Note: Dell Data Recovery Services service will no longer be available for purchase from November 25, 2022.
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